How we share information, and the rights and choices you have, are covered separately in our Privacy Policy.
1. Who This Policy Applies To
This policy applies to anyone who visits our website, starts or submits an application, or has a loan with River Valley Loans. In this policy, "we," "us," and "our" mean Wahido Lending d/b/a River Valley Loans.
2. Information You Give Us When You Apply
When you apply, we ask for the information we need to review your request. This generally includes:
- Identity details: your name, date of birth, and other personal details used to confirm who you are
- Contact details: your home address, phone number, and email address
- Income and employment details: your source of income, how often you are paid, and related employment information
- Bank account details: the name of your bank and your checking account and routing numbers
- Application details: the loan amount you request and any other answers you provide on the form
If you contact us by phone, email, or our contact form, we also keep a record of what you tell us so we can respond and service your account.
3. Information We Collect Through Verification
To check the information in your application, we may obtain information about you from third-party sources. These include specialty consumer reporting sources such as Clarity and Factor Trust.
Information from these sources may include details about your identity, your past credit applications, your history with other lenders, and your bank account. We use it together with your application to confirm your details and reach an approval decision.
River Valley Loans does not report loan information to the three major credit bureaus.
4. Information Collected When You Use Our Website
When you visit our website, some information is collected automatically. This may include:
- Device information: your browser type, operating system, and device type
- Connection information: your IP address and general location derived from it
- Usage information: the pages you view, the links you click, the time you spend on pages, and the website that referred you
- Form activity: information about how you move through the application, such as which steps you complete
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website. A cookie is a small text file that a website stores on your device.
We use these technologies to:
- Keep the website and application working as you move between pages
- Remember your preferences and help prevent you from losing your progress
- Help detect and prevent fraud
- Understand how visitors use the website so we can improve it
- Measure the effectiveness of our communications
Most browsers let you block or delete cookies through their settings. If you block them, some parts of the website, including the application, may not work properly.
6. Why We Collect Information
We use the information described in this policy to:
- Confirm your identity and the accuracy of your application
- Review your application and make an approval decision
- Set up your loan, including a payment schedule that matches your pay frequency
- Deposit loan funds and process your payments
- Communicate with you about your application, loan, and account
- Detect, prevent, and investigate fraud and other misuse
- Meet our legal and regulatory obligations
- Maintain, secure, and improve our website and services
7. How We Protect Information
We use security technology designed to protect personal information from unauthorized access.
No method of transmitting or storing data is completely secure. Please help protect your information by using a secure device and connection, and by making sure you are on the official River Valley Loans website before entering personal details.
8. How Long We Keep Information
We keep information for as long as we need it for the purposes described in this policy. This includes servicing your loan, resolving disputes, preventing fraud, and meeting legal, regulatory, and record-keeping requirements.
How long a record is kept depends on the type of information and the obligations that apply to it. When information is no longer needed, we take steps to dispose of it securely.
9. Keeping Your Information Accurate
Accurate information helps your application and loan run smoothly. If your contact details, bank account, or income information changes, please let us know through our Contact Us page.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. Any revised version will be posted on this page.